Bilingual (French/English) Customer Service Representative

Posted: March 19, 2021
Region: Winnipeg, MB
Company: BOMImed Inc.
Job Location: 100 Irene Street, Winnipeg, MB
Job Type: # BOMImed Inc., a Winnipeg based, medical device manufacturer and distributor of airway management, anesthesia, critical care, warming therapy and diagnostic devices, is looking for a Bilingual Customer Service Representative to join our team. This is not an inside sales position. The successful candidate will ensure excellent service standards and maintain high customer satisfaction, demonstrate ability to work independently and as part of a team and be fluent in French and English (both written and verbal). Duties & Responsibilities
• Provide quality service to both internal and external customers
• Communicate directly with customers by telephone, email or fax
• Provide pricing and delivery information
• Process order entry
• Obtain and evaluate all relevant information to handle product and service inquiries
• Direct requests and unresolved issues to the designated resources
• Process return authorization requests
• Handle and resolve customer complaints
• General office duties: fax, computer, email, photocopier, phone system Skills Required • Fluent in both French and English (written and verbal) is required
• Excellent interpersonal and team player skills
• Positive language skills and ability to read customers
• Ability to cope with stressful situations, patience and deadline driven tasks
• Strong attention to detail, time management and organizational skills
• Demonstrate initiative and ability to work independently
• Experienced with Word, Excel, Outlook Apply To: Angela Stephenson
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