Clerk 3 (Multiple Positions)

Clerk 3 (Multiple Positions)

CL3 Clerk 3

Regular/full-time; Term/full-time

Department of Labour, Consumer Protection and Government Services

Vital Statistics Branch / Consumer Protection Office , Consumer Protection

Winnipeg MB

Advertisement Number: 39986

Salary(s):   CL3 $43,557.00 – $49,968.00 per year

Closing Date:   March 31, 2023

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to women, Indigenous people and persons with disabilities. Applicants are requested to self-declare at the time of application.

This position will remain open until filled.  Candidates need only apply ONCE during the posting timeframe.

An eligibility list may be created to fill similar regular, term, part-time and/or full-time positions subject to operational requirements, and will remain open until exhausted.

Applicants will be given consideration for all available positions. 

The Department of Labour, Consumer Protection and Government Services is looking to recruit for clerical positions in The Consumer Protection Office and the Vital Statistics Branch in Winnipeg, MB.
If you are looking for a rewarding and exciting career, this is a great opportunity to join our team.  The Manitoba government has a comprehensive compensation and benefits package which includes extended health, health spending, dental, vision, long term disability, supportive employment, sick leave, paid vacation, maternity/paternity leave, family related leave and a defined pension plan. The Manitoba government also provides ongoing professional and educational development for its employees. 
 To be considered for this competition you must submit an application form. See below for further instructions.

**PLEASE CLICK HERE TO ACCESS THE REQUIRED APPLICATION FORM**

Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Must provide and maintain a satisfactory Criminal Record Check

Qualifications:
Essential:

  • Experience performing clerical and administrative duties in an office environment including; cash handling, data entry, preparing specialized or highly complex documents and processing detailed documentation and manual and electronic file maintenance 
  • Experience interpreting and applying policies and procedures and/or legislation or Acts to the general public
  • Experience working with the public in front-line customer services oriented environment (e.g. serving the public in person) 
  • Experience handling and maintaining sensitive material in a confidential and professional manner
  • Experience maintaining accuracy and paying attention to detail
  • Experience working independently with a high degree of initiative
  • Ability to apply sound judgement and make effective decisions
  • Ability to work co-operatively and constructively as part of a team
  • Excellent organizational and time management skills with the ability to handle multiple tasks in high pressure situations and competing priorities while meeting strict deadlines
  • Effective interpersonal skills including the ability to interact effectively with department staff, external agencies, other professionals and the general public
  • Excellent verbal communication skills with the ability to speak in a clear and concise manner
  • Excellent written communication skills including writing letters and memos
  • Experience using Microsoft Office tools (Word, Excel, Outlook, Access) or equivalent software

Duties:
Consumer Protection Office

Intake Clerk: The Intake Clerk provides direct front-line client service and performs a variety of tasks that directly impact all functions of the office. The Intake Clerk is the primary first point of contact for clients contacting the Consumer Protection Office. The role includes accepting and processing applications for licenses, authorizations, certifications, and registrations issued under the legislation the Consumer Protection Office is responsible to administer. They ensure applications are complete and meet the requirements of the applicable legislation. Once all requirements have been met, the appropriate licence is issued.  The position performs switchboard and reception duties, triaging complaints and inquiries, and responding to routine questions on the telephone and through e-mail relating to Consumer Protection Office activities, or referring the inquiry as appropriate. The position provides data entry and filing services, including electronically documenting consumer complaints, mail management, and processing and recording licensing revenue. The role also provides back up coverage for other licensing staff as needed.

Licensing Clerk: The Licensing Clerk provides direct front-line client service and performs a variety of tasks that directly impact all functions of the office. The role includes accepting and processing applications for licenses, authorizations, certifications, and registrations issued under the legislation the Consumer Protection Office is responsible to administer. They ensure applications are complete and meet the requirements of the applicable legislation. Once all requirements have been met, the appropriate licence is issued.  The Licensing Clerk provides back up coverage of the front desk for the Intake Clerk as needed and performs switchboard and reception duties, triaging complaints and inquiries, and responding to routine questions on the telephone and through e-mail relating to Consumer Protection Office activities, or referring the inquiry as appropriate. The position provides data entry and filing services, including electronically documenting consumer complaints, mail management, and processing and recording licensing revenue. The role also provides back up coverage for other licensing staff as needed. 
                                                                                                                                                         
Vital Statistics Branch

Reporting to the operational manager, the incumbent is responsible to examine documents filed for registration and issuance to ensure accuracy and completeness in compliance with The Vital Statistics Act, The Marriage Act, The Change of Name Act, as well as related regulations and other Acts; application processing; and provision of service in person, by phone or correspondence.

Apply to:

Advertisement # 39986

Service Centre 3

Human Resource Services

600-155 Carlton Street

Winnipeg, MB , R3C 3H8

Phone:  204-945-8819

Fax: 204-948-3382

To be considered for this competition you must submit an application form.  Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. 

The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. 

Note: You are not required to submit a cover letter, but may be asked to submit a resume, references, or other documentation at a later point if invited for further consideration. 

**PLEASE CLICK HERE TO ACCESS THE REQUIRED APPLICATION FORM**

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor’s representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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