DISPATCH CLERKS (Winnipeg, Manitoba)
Are you a problem-solver who pays high attention to detail and enjoy providing back-end support? In this role, you will assist the field technicians on their work assignments via phone communication and/or email. You will multi-task across systems and applications and assist the field technicians resolve a variety of tech tasks. If you’re a self-learner and have the ability to effectively prioritize tasks, then we’d love to hear from you!
WHAT YOU WILL DO:
* Liaise and communicate with field technicians while updating customer information in system
* Maintain accurate system records and support documentation regarding all customer accounts (hardware upgrades, equipment settings, etc.)
* Respond to requests from field technicians and follow through on requested actions
* Work together with other departments and technical staff as needed
* Other related duties as necessary
* Exceptional verbal and written English communication skills
* Excellent computer and technical skills
* Previous customer service experience (retail or call centre)
* Strong organizational skills and high attention to detail
* Must have a flexible schedule to work a variety of shifts
WHY WORK WITH THIS COMPANY?
* Opportunities for development and advancement!
* Comprehensive benefits plans and employee discounts!
Please send a resume to Bevin Lylyk at firstname.lastname@example.org.
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Job type: Full-time
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