On behalf of our client, we are conducting a confidential search for an Executive Director of Property Management And Resident Relations located in Winnipeg, Manitoba. Our client is a non-profit, registered charitable organization and a leader in seniors housing, programs and services that are safe, affordable and meets the needs of individuals.
Reporting to Board of Directors, the Executive Director of Property Management And Resident Relations is responsible for overseeing the lease operations of the organization to serve its growing demand for seniors residential property. The Executive Director will oversee the operations and implement, monitor and supervise programs, budgets, contracts, contracted services, and staff related to the lease and rental property management and maintenance operations. The Executive Director will be an experienced leader, administrator and property manager who has proven knowledge of applicable best practices including building maintenance and capital planning, marketing, tenant relations, seniors services, monthly/annual reporting and budgets, laws and regulations governing lease and rental housing and property management practices.
The Executive Director of Property Management And Resident Relations will be building the property management function and establishing operational procedures.
Property, Financial and Performance Management
- Work with the Board to create the business plans for each of the properties and for the new property management division.
- Develop and implement a new property management operation and oversee administration.
- Develop and oversee a management and financial reporting system that allows timely planning and decision making.
- Draft and recommend to the Board necessary local policies and procedures to improve or maintain management operations.
- Implement Board approved additions or changes in management policy and procedures.
- Manage the operational and fiscal activities to include staffing levels, budgets, and financial goals as well as resident engagement.
- Develop, implement, and monitor preventative maintenance and capital improvement projects for all properties.
Human Resources Management
- Recruit, manage, develop, and evaluate staff by providing timely mentoring, training, and performance management.
- Complete required paperwork in accordance with all relevant internal, federal, and provincial policies.
- Supervise property management staff and review/monitor their performance to ensure professional conduct with tenants and staff is consistent and within policy.
Board of Directors Support and Stakeholder Relations:
- Attend board meetings and provide timely reports to support Board committees focusing on management matters when necessary.
- Work with facility specific boards and/or committees.
- Connect and present to provincial and federal government decision makers at all public policy levels.
SKILLS AND QUALIFICATIONS:
- Post-secondary education in business, real estate development, or a related field.
- Minimum 5 years experience leading and developing property management practices and techniques.
- Thorough knowledge of management principles, practices, and procedures, including landlord/tenant practices and laws.
- Demonstrated track record of management of affordable and subsidized rental and lease properties.
- Reputable experience in tenant relations.
- Experience with public housing policies from both the provincial and federal governments.
- Ability to identify and develop future opportunities in the seniors housing market.
- Understanding of financial models for lease and rental residential settings.
- Experience working with financial institutions to achieve the best overall value in debt financing.
- Experience working and understanding billings and collections.
- Excellent planning and organizational skills; ability to manage shifting priorities, deadlines, and workloads quickly and frequently.
- Ability to analyze complex situations and develop timely solutions.
- Exhibit professionalism, have excellent communication and negotiation skills, organizational skills, as well as an ability to work independently.
- Ability to resolve conflicts.
- Experience working with and reporting to a Board.
- Availability and willingness to respond to occasional property emergencies in multiple locations.
If you feel you have the demonstrated background and are interested in learning more about this exciting opportunity, please submit your resume in confidence to Lillian Wong at Lillian.Wong@mnp.ca.
Job type: Full-time
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