Residential Supervisor

Turning Leaf Residential Support Services are designed to provide 24 hour, in facility, person-centered supports to adults living with an intellectual challenge or developmental disability

Job Summary
Residential Supervisors report directly to the Residential Clinical Case Managers and are responsible for overseeing the day to day operations of the home. Direct responsibilities include (but not limited to): providing leadership, training, developing, scheduling and supervising staff, ensuring the home operates in conjunction with provincial licensing, follows the agency policies and procedures, maintains the home’s budget and ensuring that the resident(s) needs are being met.

The Residential Supervisor will participate in systems team meetings with collaterals alongside the Residential Case Manager when designing behaviour plans, will ensure the participant attends all necessary appointments that may include: probation meetings, medication reviews, medical, therapy, day program, etc. Additionally, the Residential Supervisor will ensure that all critical information pertaining to the participants or the home are reported directly to the Residential Case Manager.

Essential Requirements

-Cover letter and updated resume.
-Current Criminal Record check.
-Current Child & Adult Abuse Registry checks.
-Valid C.P.R. and First Aid Certificate.
-V.P.A. Certification.
-N.V.C.I. Certification.
-Completion of a Post-Secondary education in Human Services (Certificate, Diploma or Degree).
-Minimum 2 years in a supervisory role.
-Minimum 4 years related work experience.
-3 employment references.
-Knowledge of behaviour modification, supportive communication, and the stages of change.
-Experience working with individuals struggling with addictions.
-Experience working with individuals with FASD, Schizophrenia, ODD, ARND, or ABI.
-Dedication to continuous profession/skill development.
-Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.
-Ability to communicate in Cree is an asset

Required Attributes

-Strong attention to detail and organization.
-Excellent ability to write detailed reports.
-Ability to handle multiple projects and priorities in a professional and timely manner.
-Consistency with processes and daily tasks.
-Self-starter and proactive approach in resolving problems and issues.
-Excellent oral and written communication skills.
-Ability to read, analyze and interpret general information and data.
-Ability to interact with all levels of personnel. Treat all with dignity and respect. —Open and receptive to people’s needs.
-Troubleshooting skills.
-Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
-Strong ability to communicate effectively with individuals presenting with a variety of communication abilities and limitations.
-Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.

Summary of Job Duties

Support to Individuals

-Provide support to individuals based on agency values of unconditional acceptance and empathy.
-Review support plan and financial plan with staff team on an ongoing basis.
-Ensure at all times that the provincial licensing legislation as well as any other provincial legislative requirements are being followed.
-Maintain up to date “Individual Participant File”.
-Ensure that all medications are appropriately stored and monitored in accordance with licensing and provincial standards.
-Attend all participant team meetings with collaterals alongside the Residential Clinical Case Manager, acting as a representative of the house staff team.
-Engage in consistent programming planning.

Leadership of Team

-Be a resource to staff – proactively identifying any issues or strengths and providing associated feedback for improvement or positive feedback.
-Complete and deliver employee performance reviews.
-Schedule and plan routine (Monthly) Staff Meetings.


-Complete and post a schedule for all staff in the home(s) on a bi-weekly basis, ensuring the schedule adheres to all Employment Legislation and additionally to all Turning Leaf policies and contracts.
-Schedule staff coverage in the group residences on a day to day basis.
-Record of completed time sheets supplied in accordance with a Payroll Schedule.
-Maintenance of records reflecting use of household bank account (petty cash and groceries) to be kept and submitted in accordance with Month End submissions.
-Conducts weekly review of house budgets to ensure compliance with spending guidelines.


-Formal standardized written incident reports on participant’s incident as defined by the Province.
-Compile Weekly updates on a variety of topics relating to skills of daily living and the progress/concerns that arise for individuals being supported.
-Compile Monthly comprehensive summary report and participant progress notes to be submitted and reviewed with the Residential Case Manager/ Director of Residential Services.


-Assists in maintaining personnel files and records.
-Assists in maintaining training files and record.
-Identify any staffing needs and report them to the Residential Clinical Case Manager.
-Participates in the recruitment, selection and identification of support staff to join the residential team when needed.
-Performs household duties as needed, and report all repairs needed for the home to the agency Licensing Coordinator.
-Ensure the smooth operation of the residential home and that it is in compliance with Residential Care Licensing standards at all times.
-Other duties as assigned.

Residential Supervisor Benefits

-Salary paid.
-Health benefits immediately.
-Enrollment in GRRSP (optional).
-Enrollment on the corporate cellular phone plan.
-Mileage reimbursement.
-Expense reimbursement (must be a pre-approved expense).
-3 weeks vacation.

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