Triage Worker

Triage Worker

SP2 Social Services Worker 2


with possibility of becoming Regular

Manitoba Justice

Victim Services, Courts

Winnipeg MB

Advertisement Number: 37872

Salary(s):   SP2 $46,564.00 – $55,359.00 per year

Closing Date:   September 23, 2021

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

To be considered for this competition you must submit an Application Screening Form, along with their resume and cover-letter.  Complete the Application Screening Form at the link below.  

If you are having difficulty opening the link, you may have to use a different browser. You may also contact Human Resource Services under “Apply to” to request a copy of the Application Screening Form.  The selection board will rely on information provided in the form and may rely on the information provided in the resume and cover letter to determine whether a candidate will be invited for further assessment. 

CLICK HERE to access the application screening form.

The Victim Services Triage Worker provides victims of crime with general information regarding the Criminal Justice System, short-term counselling, risk assessments, safety and protection planning and community referrals. This position is also responsible for working with victims to guide them through the complexities of the Justice System, and assessing victims’ needs and ensuring the appropriate intervention is arranged.

Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Satisfactory Criminal Record Check
  • Satisfactory Child and Adult Abuse Registry Checks
  • Satisfactory Enhanced Security Screening
  • Ability to travel within the service area
  • Vald Class 5F driver’s licence with access to a vehicle for business purposes


  • A Bachelor of Social Work degree or an equivalent related Social Sciences degree, or equivalent combination of education and experience may be considered
  • Case management experience in the social services field providing a full range of direct services to clients including: interviewing, performing assessments, planning, counselling, providing referrals and follow-up
  • Knowledge of the effects of trauma, grief and loss
  • Experience working with victims of domestic violence
  • Knowledge of Indigenous culture including an understanding of the history and justice related issues
  • Ability to work co-operatively and constructively as part of a team
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Excellent interpersonal skills  including the ability to interact effectively with staff at all levels of government, other legal professions and the general public
  • Excellent organizational and time management skills with the ability to prioritize a high volume of work
  • Ability to work under pressure and to manage stress effectively while working in a high volume, high stress work environment
  • Experience with Microsoft Office (including Word, Excel and Outlook) or equivalent applications


  • Knowledge of Manitoba’s Victims’ Bill of Rights Act, The Domestic Violence and Stalking Act and other relevant provincial and federal legislation
  • Knowledge of the criminal justice system and its components

The incumbent triages all calls and carries a caseload of Canadian Victims’ Bill of Rights (CVBR) matters. The incumbent performs risk assessments, completes safety planning, provides emotional support and short-term counselling, provides information about the case and the Justice system, and/or refers individuals to services that best meet their needs. The incumbent maintains communication with Crown attorneys about significant issues, views and/or concerns expressed by victims about their cases. The incumbent assists individuals with accessing and completing various forms. This position requires the use of Manitoba Justice Applications including PRISM, COMS and CCAIN.

Apply to:

Advertisement # 37872

Service Centre 1

Human Resource Services

1130-405 Broadway

Winnipeg, MB , R3C 3L6

Phone:  204-945-3204

Fax: 204-948-7373

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions may be grieved and appealed. Should a selection grievance be filed, information from the competition file will be provided to the grievor’s representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.


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