Manitobans waiting more than 2 hours to speak to Health Links

WINNIPEG — As COVID-19 cases rise in Manitoba, Health Links is experiencing increased call volumes, resulting in longer wait times for callers.

According to a spokesperson from Shared Health, the increase in calls is attributed to the spike in COVID-19 cases, as well as the return to school on Sept. 8. They noted a small number of callers are looking for the results to their COVID-19 tests.

In a statement on Sept. 23, the spokesperson said because of the increase in calls, Manitobans are experiencing longer-than-average wait times to talk to Health Links, noting that wait times vary throughout the day.

On average in the past week, wait times have ranged between 53 and 128 minutes, though those calling at peak times may wait even longer.

“As COVID-19 activity in Manitoba can be expected to continue to vary, the volume of calls to HL-IS is being monitored closely with consideration being given to how current wait times may be addressed,” the statement said.

The spokesperson reminded Manitobans that they can get their COVID-19 test results through the online results portal on Shared Health’s website, as long as they have a Manitoba health card.

Anyone who tests positive will be contacted directly, but the posting of negative results could take several days.

Health Links, a phone-based nursing triage system, is the flagship program for the Provincial Health Contact Centre.

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